Terms of Use
Last updated: 6 July 2026
These terms govern the use of OnCallTechSA websites, support desk services, WhatsApp support, desktop support app, diagnostics, cybersecurity services, and related remote IT support offerings.
Services
OnCallTechSA provides remote technical support, cloud support, Microsoft 365 assistance, cybersecurity triage, diagnostics, ticketing, monitoring, and related advisory services. Service availability may depend on customer permissions, third-party platforms, internet connectivity, and approved access.
Customer Consent
Remote diagnostics, device scans, repair actions, account checks, and administrative changes require customer consent. High-risk actions may require additional approval before execution.
Payments
Remote support is quoted before paid work proceeds. Card payment is processed through secure payment links from approved payment providers. If a customer declines a quote after diagnosis, a diagnosis fee may apply where clearly presented before the diagnostic process.
Refunds
Refunds are handled according to the OnCallTechSA Refund Policy. Diagnosis, triage, investigation, configuration, and support work already performed may be non-refundable.
No Guarantee Of Third-Party Outcomes
We work to resolve issues professionally, but some outcomes depend on Microsoft, Meta, Apple, Google, internet service providers, payment processors, device vendors, and other third-party services outside our control.
Acceptable Use
Customers must not use OnCallTechSA services for unlawful activity, unauthorized access, credential abuse, malware activity, harassment, spam, or actions that compromise another person or organization.
Limitation
To the extent allowed by law, OnCallTechSA is not liable for indirect losses, lost profits, data loss caused by third-party systems, or issues resulting from customer-provided credentials, unauthorized changes, or incomplete information.
Contact
For service or legal questions, contact OnCallTechSA at info@oncalltechsa.co.za or +27 67 692 1810.