Refund Policy
Last updated: 6 July 2026
OnCallTechSA provides remote IT support, diagnostics, cloud support, cybersecurity triage, and related professional services. This policy explains how refunds are handled for payments made through secure card payment links.
Payment Method
Card payments are processed through secure third-party payment providers such as Paystack. OnCallTechSA does not store customer card numbers or card security codes on the website.
Diagnosis Fee
A remote diagnosis or triage fee may apply once a support assessment has started. If a customer declines the final support quote after diagnosis, the diagnosis fee of R200 is charged where this fee was clearly presented before the diagnostic process began.
Before Work Starts
If a customer pays for a support service and requests cancellation before OnCallTechSA has started the diagnostic or support work, the payment may be refunded after verification.
After Work Starts
Once remote support, diagnosis, investigation, configuration, repair, or specialist review has started, fees for work already performed are not refundable. If only part of a service has been delivered, OnCallTechSA may offer a partial refund or service credit after reviewing the completed work.
Duplicate Or Accidental Payments
Duplicate, accidental, or incorrect payments should be reported as soon as possible. After verification, eligible refunds are processed to the original payment method. Bank and payment provider timelines may vary.
Subscriptions And Managed Support
For recurring managed support plans, cancellation stops future billing according to the agreed service terms. Fees for a billing period where services have already been made available or delivered are generally not refundable unless required by law or agreed in writing.
How To Request A Refund
Email info@oncalltechsa.co.za with your name, payment reference, service date, amount paid, and reason for the request. You may also contact the support desk on +27 67 692 1810.
Review Time
Refund requests are reviewed within 3 to 7 business days where sufficient information is provided. Approved refunds are submitted to the payment provider, and the final reflection date depends on the customer's bank or card issuer.