Privacy Policy
Last updated: 6 July 2026
OnCallTechSA provides remote IT support, cloud support, cybersecurity assistance, diagnostics, and customer support services. This policy explains how we handle personal information when you use our website, support desk, WhatsApp channel, desktop support app, and related services.
Information We Collect
We may collect contact details, support messages, device diagnostic information shared with consent, ticket history, payment status, organization information, and technical logs needed to provide and secure our services.
How We Use Information
We use information to respond to support requests, diagnose issues, create tickets, provide quotes, process card payments through approved payment providers, improve service quality, protect our systems, and meet legal or operational obligations.
WhatsApp And Messaging
If you contact us through WhatsApp, messages may be processed through Meta WhatsApp Cloud API and our support systems. We use these messages only to provide support, route tickets, send updates, and maintain service records.
Device Diagnostics
Device checks are performed only with consent. The support app must not collect private files, passwords, or personal document contents. Diagnostic results may include operating system details, storage, memory, update status, network status, and security posture.
Sharing
We do not sell personal information. We may share necessary information with trusted service providers such as hosting, payment, messaging, email, monitoring, and security providers when required to deliver the service.
Security
We use reasonable technical and organizational safeguards including HTTPS, access controls, environment variable protection, signed webhooks where supported, and limited administrative access.
Your Rights
You may request access, correction, deletion, or restriction of your personal information by contacting us. We will respond according to applicable South African privacy law, including POPIA where applicable.
Contact
For privacy requests, contact OnCallTechSA at info@oncalltechsa.co.za or through the support line at +27 67 692 1810.