Operator Access
Sign in with the configured admin account. The older operator API key remains available as emergency fallback and is stored only in this browser session.
Microsoft Graph Connector
Read-only tenant diagnostics for Microsoft 365, Entra ID, users, domains, and licence evidence. No write permissions should be granted here.
Microsoft Graph diagnostics will appear here after credentials are configured.
Client Database
Internal CRM for businesses and contacts. Customers can still get support without signing in; this database is for OnCallTechSA operations, follow-ups, quotes, devices, and support history.
Autonomous Agent Workforce
Codex-style operations loop for proactive support: observe, reason, plan, execute safe checks, stop at approval gates, verify, and write memory. Scheduled agents run through the 24/7 heartbeat.
Tasks
Live Activity
Memory
Urgent Onsite Safety Alerts
Server-backed customer alerts. Keep this Operations page open during active onsite work; it refreshes every 30 seconds. If an alert is open, contact the customer and specialist through approved channels and pause the job.
Security Correlation Centre
Phase 2 SIEM-lite: watches the event log for suspicious patterns such as failed sign-ins followed by success, impossible travel, download spikes, and MFA disable-after-enable. This is pattern detection against data already collected by OnCallTechSA.
Open Alerts
Active Rules
Endpoint Monitoring & Repair Reports
Management view for every activated support app device. This shows safe metadata only: monitoring consent, last seen, health status, open tickets, and completed repair runs. It does not collect private files, passwords, browser history, or personal content.
Operations Queue
Real support tickets from bookings, WhatsApp, desktop-agent intake, and operator-created jobs. Assign ownership and move work through the lifecycle.
Assessments
Run customer-facing readiness assessments for Microsoft 365, security, cloud operations, or device health. Results produce a score, findings, recommendations, and quote direction.
Pricing Editor
Changes update the public Pricing section after saving. Keep wording clear for SME customers.
Service Catalogue
This stored price list powers fixed quotes in the Support Desk. Keep Microsoft licence values current before issuing a customer quote.